Frequently asked questions

FAQ

1. What type of insurance is included in the offered rental price?

Our Rates Always Include

 FULL INSURANSE 100 %  -   NO SELF RISK  -   No Hidden Extras Cost  -  NO DEPOSITE

 FDW: Full Damage Waiver Insurance with  ZERO EXCESS .

 WUG: Insurance for damage to the Wheels - Tires / underside of the car / Glass - windscreens ZERO EXCESS

 CDW: Collision Damage Waiver - ZERO EXCESS

 TP: Theft Insurance  - ZERO EXCESS

  PAI: Personal Accident Insurance with - ZERO EXCESS

  PL: Public Liability insurace with - ZERO EXCESS

  FI:  Fire Insurance -  ZERO EXCESS

  Taxes VAT 24 %  and all local Taxes (included)

  Unlimited kilometers

  24hour Road Assistance all over the Island Crete

  Free Cancellation: free Cancellation up to 48hrs before arrival

We can deliver and collect vehicles to any place in Crete Island, including Airports, Ports and Hotels.

Some places have an additional cost. Please contact us for further information.

Important: In Heraklion Airport you have to come to our spot which is located just 50m away from the airport. Check this video on Youtube to help you find us. Check the description to download the video on your phone or tablet. If you have trouble finding us just call ✆ Mob: +30 6944 887485.

The operating hours are 8 a.m. to 10:30 p.m. For service outside the operating hours (service between 10:30 p.m. and 8 a.m.) an extra 20 euro per rental will apply. 

No, you will certainly not lose your reservation and it is preferable to inform us about the delay. In addition, there is no fine, but if service is offered out of the operating hours, due to the delay, an extra fee 20 euro will be added to the final price.

All drivers must have a valid  Driving License for at least 2 years.

Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia and Ukraine are accepted.

An International Driving License is required in all other cases.

No, you cannot, as it is prohibited by the Greek traffic law to drive without a driver’s license. However, if there is a second driver in your group having a driver’s license you can still proceed with the rental.

Each rental has unlimited mileage in Crete.

This could be arranged with our office, and it implies special charge rates according to the location, where you shall leave the car. But  you cannot leave it anywhere else than where you indicated rental without prior contacting the rental office.

If your hotel is located in one of areas we offer services, we will deliver the car to your hotel and you can return it there as well, by simply giving the keys to the reception. Depending on the length of the rental period and/or the distance of the hotel from our stations, extra fees might apply.

All vehicles must be returned with the same amount of fuel as in pick-up. In case the renter returns the car with more fuel, the price of the excess fuel will not be refunded.

Transporting and driving the car outside the main island of Crete is not allowed.

The rental can be paid in cash or by credit card (Visa or Mastercard).

Like all car rental companies, car models are indicative only. In the reservation only the car category is confirmed and not a specific car model. Our Organization reserve the right to substitute the vehicles for others with similar or superior caracteristics or a more expensive Group without any Charge.

In case of rental extension, you must notify the local station where you rented the car. All contact information will be provided the day of car pick-up by our agents. A minimum 24hour notice prior to return date is required.

Fill the personal details form, providing your name, country, mobile phone number and E-mail address. If you are picking up at the airport or the port, please do not forget to provide your flight number or the name of your boat and the exact arrival time. Once your booking is complete, you will receive by mail a printable voucher.

Rental days are calculated on a 24-hour basis, starting from the vehicle pick up time. Partial days will be counted as full days.

You are allowed to return the car up to 2 hours later than the pick-up time, without being charged an extra day.

Driver must be 23+ years old, with driver’s license held for minimum 24 months, for car groups A, B, C and 27+ years old, with 24 months driving license, for all other car groups. 

Only the person, who has signed the rental, can drive the car. Otherwise, the insurance does not cover the customer. If there are other people, who wish to drive the car, they must sign the contract too, as additional Drivers. The Maximum number of Additional Drivers is 3. For a 2 rd driver there is an extra cost 2 euro per day.

All rentals are paid on spot the day of car pick-up, unless otherwise instructed by the reservations department.

No, there is no cancellation fee. However, you are required to give at least 2-days prior notice if you wish to cancel your reservation.

In case of a breakdown or an accident you should contact the station where you picked up the car (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.

In case of key loss, you should contact the local station where you picked up the car. Our agents will bring you a replacement key. Key loss is not covered by insurance, so extra charges will apply.

The day of car pick-up our agents will give you clear directions as to the type of fuel for your car. In case there is a mistake, please contact the local station where you picked up the car for further directions.

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